Effective: October 9, 2026
Last updated: October 13, 2026
Kato Creations ("we," "us," "our") sells lifestyle and gift products to customers in the United States through katocreations.com.
1. Where we ship
Kato Creations ships to addresses in the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, US territories, APO/FPO/DPO addresses or international addresses.
Our products are made to order. Every order is shipped with tracking.
2. Order processing
Orders are processed within 1–3 business days. Business days are Monday to Friday, excluding public holidays.
Processing time is included in the delivery estimate below. It covers order verification, production, packing and hand-off to the carrier. Orders placed on a weekend or holiday begin processing on the next business day.
If an item becomes unavailable after you order, we will email you and offer to cancel that item for a full refund.
3. Delivery estimates
Delivery typically takes 7–12 business days from the date your order is placed. These are estimates, not guaranteed arrival dates. Carrier delays, weather and peak seasons can occasionally add time.
If you order more than one item, your order may arrive in multiple packages, possibly on different days, each with its own tracking.
4. If we cannot ship on time
We comply with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule. If we are unable to ship your order within the time stated in this policy, we will email you, give you a revised shipping date, and give you the option to cancel your order for a full refund. If you choose to cancel, we will refund you promptly to your original payment method.
5. Shipping costs
Shipping is free on every order with no minimum spend. Your order total is shown before you pay.
6. Duties and import taxes
Our prices include US import duties and import fees, so you will not be asked to pay any extra duties or import charges when your order is delivered. If a carrier ever asks you for import duties or fees on an order from us, please do not pay; contact us at designs@katocreations.com and we will resolve it.
Applicable state and local sales tax, if any, is calculated and shown at checkout.
7. Tracking
We will email you a tracking number once your order has shipped. Carrier scans can take a little time to appear once your order has shipped. If your tracking has not updated for 7 or more business days, please contact us and we will investigate with the carrier.
8. Addresses
Please check your delivery address carefully before placing your order. Some carriers cannot deliver to PO boxes, so please use a street address where possible. We can change a delivery address only before the order has been dispatched, so email us as early as possible if a correction is needed. If a package is returned because of an incorrect address supplied by the customer, we will contact you to arrange reshipment or a refund.
9. Lost, delayed or damaged parcels
If your order has not arrived within 12 business days of your order date, or tracking shows no movement for 7 or more business days, email designs@katocreations.com with your order number. We will investigate with the carrier. If the carrier confirms the package is lost, or it cannot be located after a reasonable investigation, we will send a replacement or give you a full refund for the missing items.
If tracking shows your package was delivered but you have not received it, please check with neighbors and your local post office or carrier, then contact us within 7 days so we can open a claim with the carrier.
If a parcel arrives damaged, please keep the packaging and its contents and email us clear photos, ideally within 7 days of delivery. Damaged, faulty and incorrect items are handled under our Returns & Refunds Policy, and your rights under law are not limited by this request.
10. Product appearance
Some product photos include digitally generated lifestyle scenes. Actual color, finish and size may vary slightly; the specifications in each product listing govern. See our Terms of Service for details.
11. Questions about shipping
For any shipping question, email designs@katocreations.com. Please include your order number so we can locate your order quickly.
Kato Creations — Email: designs@katocreations.com. We reply within 1 business day.